Cookie Policy
Please read this cookie policy carefully as it contains important information on who we are and how we use cookies and other similar storage and access technologies on our website and the Complitas digital platform (“Complitas Platform”).
This policy should be read together with our Privacy Policy which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.
Who we are
This website is operated by Complitas Technology Ltd, a private limited company incorporated in England and Wales under registration number 17016457.
Our website
This cookie policy only relates to your use of our website, https://www.complitas.co.uk/ and the Complitas Platform.
Cookies
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies on our website:
- Strictly necessary cookies.These are cookies that are required for the operation of our website and our Complitas Platform. These essential cookies are always enabled because our website and Complitas Platform will not work properly without them. They include, for example, cookies that enable you to log into secure areas of our website and the Complitas Platform. You can switch off these cookies in your browser settings but you may then not be able to access all or parts of our website or the Complitas Platform.
- Analytical or performance cookies.These allow us to recognise and count the number of users and to see how users move around our website and the Complitas Platform when they are using it. This helps us to improve the way our website and the Complitas Platform works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies.These are used to recognise you when you return to our website and the Complitas Platform. This enables us to personalise our content for you and remember your preferences.
- Targeting cookies.These cookies record your visit to the Complitas Platform and/or our website, the pages you have visited and the links you have followed. We will use this information to make the Complitas Platform and our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose so that they can serve you with relevant advertising on their websites.
For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see below.
For further information on cookies generally, including how to control and manage them, visit the guidance on cookies published by the UK Information Commissioner’s Office, or www.allaboutcookies.org.
Consent to use cookies and changing settings
We will ask for your consent to place cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested.
Our use of cookies
The table below provides more information about the cookies we use and why:
| The cookies (and other similar technologies) we use | Name | Purpose | Whether the technology is essential for us to provide you with a service that you have requested and whether we will seek your consent before using it |
| Fraud Prevention & Payment Processing (Stripe) | __stripe_mid, __stripe_sid | These cookies are used by Stripe to provide fraud detection and prevention. They help identify the device and session to ensure that payments are secure and legitimate. | Yes, essential |
| Universal Analytics (Google) | _ga, _ga_P0S41JSTY8 | This cookie collects information in an anonymous form including: the number of visitors to the website, where visitors have come to the website from, and the pages they visited. It helps us understand how users interact with the site to improve the experience. | No. We will therefore request your consent before using this technology. |
| Authentication & Session Management (Auth0) | auth0.TdwaSfT…, _legacy_auth0.TdwaSfT… | These cookies are used to manage your login session. They allow the application to recognize you as you move between pages so you don’t have to log in repeatedly during a single visit. | Yes, essential |
| Product Analytics (PostHog) | ph_phc_3KLNTeca… | This cookie collects information in an anonymous form including: user behavior patterns, feature usage, and session recordings. Unlike Google Analytics which focuses on traffic, this helps us understand how specific features of the app are being used. | No. We will therefore request your consent before using this technology. |
How to turn off all cookies and the consequences of doing so
If you do not want to accept any cookies, you may be able to change your browser settings so that cookies (including those which are essential to the services requested) are not accepted. If you do this, please be aware that you may lose some of the functionality of our website and/or the Complitas Platform.
For further information about cookies and how to disable them, please go to the guidance on cookies published by the UK Information Commissioner’s Office, or www.allaboutcookies.org.
How to contact us
Please contact us if you have any questions about this cookie policy or the information we hold about you.
If you wish to contact us, please email support@complitas.co.uk.
Changes to this policy
This policy was last updated in February 2026.
We may change this policy from time to time. When we do, we will inform you by displaying a notice on our website or by other appropriate means.
Cookies used on this website
Every cookie that www.complitas.co.uk can set. Only the essential ones are set without your consent.
| Cookie | Set by | Category | Kept for | Purpose | Essential? |
|---|---|---|---|---|---|
| ct_consent | Complitas | Functional | 1 year | Remembers your cookie choices on this website. | Yes, essential |
| cs_access | Complitas | Functional | 180 days | Remembers which case studies you have unlocked, so you are not asked for your details again. Only readable by our own servers. | Yes, essential |
| cs_unlocked | Complitas | Functional | 180 days | Lets case study pages show a download button instead of the form for studies you have already unlocked. | Yes, essential |
| __cf_bm | Cloudflare | Functional | 30 minutes | Distinguishes people from automated bots to protect the website from abuse. | Yes, essential |
| _cfuvid | Cloudflare | Functional | Session | Applies rate limits fairly to visitors who share an internet connection. | Yes, essential |
| cf_clearance | Cloudflare | Functional | Up to 1 year | Set only if you complete a Cloudflare security check, so you are not asked again. | Yes, essential |
| Cloudflare Turnstile | Cloudflare | Functional | No cookie | Spam check on our forms. It runs in a frame from challenges.cloudflare.com and does not set cookies on this website. | Yes, essential |
| _ga | Google Analytics | Statistics | 2 years | Distinguishes visitors so we can count them and see how the website is used. | No. Set only if you accept statistics cookies. |
| _ga_P0S41JSTY8 | Google Analytics | Statistics | 2 years | Keeps track of your session for Google Analytics 4. | No. Set only if you accept statistics cookies. |
| _gcl_au, _gcl_aw, _gcl_dc | Google Ads | Marketing | 90 days | Measures whether visits from our Google adverts lead to an enquiry or sign-up. | No. Set only if you accept marketing cookies. |
| IDE, test_cookie | Google (doubleclick.net) | Marketing | Up to 13 months | Used by Google to measure and personalise advertising. | No. Set only if you accept marketing cookies. |